Privacy policy

Privacy Policy

We, Velmwear are responsible for processing personal data as described in this privacy policy. We will process and use your data securely and in accordance with the General Data Protection Regulation (GDPR). If you have any questions regarding your privacy, you can contact us at support@velmwear.com.

Article 1 – Company Identity

Customer service hours:

• Monday to Friday: 8:00 a.m. to 6:00 p.m.
• Saturday and Sunday: 10:00 a.m. to 4:00 p.m.

We will respond to your request within 24 hours.

Velmwear respects your privacy. Your email address is completely secure. We do not sell or rent your personal information (such as your email address, name, and other information) to third parties without your consent. We collect, store, and use your personal information solely to personalize the content, services, and advertising we offer you based on your preferences and interests.

Article 2 - Purchase of Goods

Payment:
When you purchase goods from Velmwear, you must provide us with your credit card information or other payment methods. You represent and warrant to Velmwear that this information is true and that you are authorized to use the payment method. You are responsible for all taxes related to the purchase of goods through the service.

Loss and Cancellation:
Ownership and risk of loss for all goods ordered are transferred to you upon our delivery to the carrier. We reserve the right to cancel orders for any reason.

Article 3 - Protection of Your Data

Velmwear is committed to protecting your privacy. We do not share our customers' information with third parties. We use the information you provide to respond to your requests, personalize your future purchases, improve our business, and communicate with you. We always strive to personalize and improve your shopping experience at Velmwear.

Your use of the site is subject to this privacy policy (the “Policy”) and the site's terms of use (“Terms”). This Policy explains what information we collect on the site, how we use and/or share that information, and how it is managed. By using this site, you agree to this Policy. If you do not agree with the terms of this Policy, in whole or in part, please do not use this site. Please note that this Policy applies only to information collected on the site and not to information collected by other means or from other sources.

Our Policy ensures that all information you provide to us remains private and secure. For your peace of mind, below are details about the information you provide, how it is used, and, most importantly, how it is not used. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information we hold about you by contacting us (administrative fees may apply). If you find any inaccuracies, we will correct or delete them immediately.

Article 4 - Personally Identifiable Information (PII) - Collection of PII

We collect personally identifiable information (“PII”) that you voluntarily provide during registration or in response to specific information requests presented to you.

We may also collect your Internet Protocol (“IP”) address to diagnose problems with our server and to administer this site. An IP address is a number assigned to your computer when you use the Internet. Your IP address is also used to identify you during a specific session and to collect aggregate demographic information.

When you use the site, we may ask for your email address. To purchase vouchers, you may be asked to provide any or all of the following personal information: first and last name, mailing address, email address, date of birth, phone number, and payment method details, such as credit card information.

Section 5 - Use and Disclosure of Personally Identifiable Information (PII)

All personal data is stored in accordance with the Data Protection Act and other applicable data protection laws.

We use personal data to provide you with information about Velmwear, to ensure good service, and to promote our services. It is our policy not to sell or share PII with third parties (outside our organization) unless necessary to prevent or detect fraud. We will never sell or rent your personal information to third parties for commercial or marketing purposes without your prior consent.

However, we may share your personal data with our representatives and subcontractors to help us use your information as described in this Policy. For example, we may use third parties to provide us with marketing assistance or customer service, or transmit your information to a credit card provider to process a payment.

We also reserve the right to disclose PII at any time to:

(a) comply with applicable laws;
(b) respond to requests from government authorities (or any legal, administrative, or other authority);
(c) respond to any legal process or legitimate procedure;
(d) protect our rights or property, this website, and/or other users of this website.

Please note that we may transfer your information internationally in connection with the disclosures mentioned above, including to countries outside the European Economic Area. Some locations outside the EEA may not have adequate data protection laws or may offer different levels of protection for personal information, which may be lower than those in the United Kingdom. By providing us with PII, you acknowledge that we may use your information as described in this Policy and that we are not responsible for the use of your information by third parties who receive and process your information.

Article 6 - Cookies

We use “cookies,” a technology that allows data to be stored on your computer using your browser's features. Many sites use cookies, as this allows the site publisher to do useful things like identify whether the computer (and probably the user) has visited the site before. You can usually adjust your browser to prevent the use of cookies—but if you do so, the service (and the site) may not function properly. The information stored in the cookie is used to identify you. This allows us to provide a more efficient service and track visitor behavior on the site.

In addition, external advertisers or ad servers may place or recognize a unique cookie in your browser when serving advertisements on this site (if applicable). The use of cookies by these external advertisers or ad servers is not covered by this Policy, but by their own respective privacy policies. (Please note that the use of this site is not intended for children under the age of 18).

Section 7 - Emails

We may send you emails for the following reasons:

As part of the service. For example, we may send you emails in the following circumstances:

• After registration, to inform you of your account information;
• As a reminder of the services we offer (especially if you have not yet used them or have not used them for some time);
• To send you information or vouchers you have requested;
• In the form of newsletters;
• In the form of promotional emails;
• To offer you related services from Velmwear.

With regard to the marketing or promotional emails we send, we will always offer you the option to unsubscribe (or opt out) for the future.

Article 8 - Security and Storage

The personal information we retain is stored securely in our systems in accordance with our internal security policy and the law. We retain data for 3 years after your last contact or use of our services.

With regard to information transmitted between the website and/or users, we take reasonable precautions to protect this information, but we cannot always prevent unauthorized access by third parties or accidental disclosure during transmission. Users acknowledge this risk when communicating with the website.

Article 9 - Transfer in Certain Situations

In the event of a sale, merger, consolidation, change of control, transfer of substantial assets, restructuring, or liquidation of Velmwear, we reserve the right, at our discretion, to transfer, sell, or assign the information collected through this site (including, but not limited to, personally identifiable information and other information) to one or more relevant third parties.

Article 10 - Customer Service

If you have any questions, concerns, or wish to access your personal information managed by Velmwear, please do not hesitate to contact us.

Article 11 - Disclaimer

By purchasing products on this site, the customer acknowledges and agrees that payment for the products will be processed by a third-party payment system. The customer's basic financial information may be shared with this payment system and its managing entities.

All information received by the third-party payment system and its managing entities will be managed in accordance with their privacy policy and terms and conditions. The customer waives all rights of legal action against the third-party managed payment system and its managing entities with regard to their ability to receive payments for the operation of the site in relation to the products provided by the site.

Article 12 - Changes to this Policy

Please note that this Policy forms part of the Terms of Use of this site and the agreement between you and us. We reserve the right to change this Policy, in whole or in part, at our sole discretion and at any time. Changes to this Policy will take effect immediately upon posting the revised Policy on the site. Depending on the nature of the change, we may notify you of the change either: (a) on the site's home page, or (b) by email, if we have your email address. In any case, you will be deemed to have accepted these changes by continuing to use the site after the changes have been posted. If you do not agree to the terms of this Policy, as it may be amended, in whole or in part, you must stop using the site.

Article 13 - Velmwear Property Rights

Service Content, Software, and Trademarks:

You may only use the Velmwear service to conduct commercial transactions with Velmwear. You may not use automated technology to extract, collect, or access the Velmwear service pages without authorization. If the Velmwear service prevents you from accessing the service (including by blocking your IP address), you agree not to take any action to circumvent these blocks (e.g., by masking your IP address or using a proxy IP address). The technology and software underlying or distributed in connection with the Velmwear service are the property of Velmwear, our affiliates, and our partners (the “Software”). You agree not to copy, modify, create derivative works, disassemble, decompile, or attempt to discover the source code of the Software, sell, assign, license, or otherwise transfer rights to the Software.

The Velmwear service may contain images, graphics, fonts, and other content or features (“Service Content”) protected by intellectual property rights and laws. Unless expressly authorized by Velmwear, you agree not to modify, copy, frame, rent, loan, sell, distribute, or create derivative works based on the Velmwear service or the Service Content, in whole or in part. Any use of the Velmwear service or the Service Content not expressly authorized herein is strictly prohibited. All rights not expressly granted herein are reserved by Velmwear.

The name Velmwear and its logos are registered trademarks and service marks of Velmwear (collectively, the “Velmwear Marks”). Other company, product, and service names and logos used and displayed through the Velmwear service may be trademarks or service marks of their respective owners, whether or not they support or are affiliated with Velmwear. Nothing in these Terms of Use or in the Velmwear service shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Velmwear Marks displayed on the Velmwear service without our prior written permission in each case. All goodwill resulting from the use of the Velmwear Marks shall inure solely to the benefit of Velmwear.

Third-Party Materials:

Under no circumstances shall Velmwear be liable for any third-party content or materials (including users), including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content or materials. To the extent permitted by applicable law, third parties providing such content and materials are expressly and implicitly designated third-party beneficiaries of these Terms of Use with respect to their content and materials.

Velmwear may retain content and may also disclose content if legally required to do so or if Velmwear believes in good faith that such retention or disclosure is reasonably necessary to:
(a) comply with legal process, applicable laws, or requests from authorities;
(b) enforce these Terms of Use;
(c) respond to claims that content violates the rights of third parties; or
(d) protect the rights, property, or personal safety of Velmwear, its users, or the public.